Please read the subscription terms and conditions carefully before subscribing to any of the subscription plans, as once you have subscribed you cannot change, cancel your subscription plan. Once you subscribe and make the required payment, it shall be final and there cannot be any changes or modifications to the same and neither will there be any refund.
If, as a Student, you wish to cancel a confirmed enrolment made via the Site or the Application, after enrolment to the Course, the cancellation policy contained in the applicable Listing will apply to such cancellation provided that no refund will be made in respect of service already provided.
Our ability to refund the Course Fees and other amounts charged to you will depend upon the terms of the applicable cancellation policy and financial charges applicable in case of course payment through No Cost EMI options. Details regarding refunds and cancellation policies are available via the Site and Application. The Test Series will initiate any refunds due pursuant to the Payments Terms.
If We cancel a confirmed enrolment made via the Site, Services, and Application, (i) The Test Series will refund the Course Fees paid by the Student for such enrolment to the applicable Student pursuant to the Payments Terms which shall not exceed the total amount paid by the Student.
This Policy is for Users whose Money got deducted from their account, yet the plan is not activated while doing a transaction. To help you out in the best possible way we have a two-step plan. Please read the following carefully:
A. What can you do now?
- Raise a concern in the UPI app profile page (Only if the transaction is via UPI method). Please go to the profile section of the UPI app used for payment and Select “Raise a Concern” - Help and then select the transaction in which money was deducted while purchasing The Test Sries plan and then select "Raise a Concern" or "Call Bank" to get the latest details. If required we would be able to provide payment failure report from our side on a case to case basis. Please note that the process of redressal by NPCI may take up to 2 weeks. For every UPI payment, there are 2 banks and NPCI in between. Money can be stuck anywhere when it is a failed payment. And at this point of time, the full control in this process is with NPCI and not the Merchant.
- Call or write to your bank’s dispute department (not support department). (For transaction Via all methods) If the amount has been deducted, please contact your bank and raise a charge dispute on this so that they can process the refund. Generally, you will get your money back within 5-7 working days varying from bank to bank. On an average, the delay can be up to 19 days. In case if we have not received your payment, we will not be able to initiate your refund as a merchant. In such scenarios, please get in touch with the bank with a written complaint. Also please refer to the RBI policy on delay in refund by your bank: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=11693&M
- Submit your issue in Razorpay grievance. Your payment on the Marrow platform is processed by the payment gateway "Razorpay". To help you out if the amount is stuck at Razorpay, please use this link to submit grievances & disputes: https://razorpay.com/support/#grievance If upon investigation it has been found that money was stuck at Razorpay level then, the amount will be auto refunded to your account within 5-7 working days normally. If this has not happened, kindly contact Razorpay and raise a request for the amount being deducted from your account so that they can fasten the refund process.
B. What will we do for you?
If it exceeds 19 days since your purchase attempt and your amount is not yet refunded back, please write to firstname.lastname@example.org with proof to help you out. All above steps must be initiated by the user within 40 days of the transaction date failing which any request will be considered null and void.